Fourteen days to change your mind

Under the Consumer Contracts Regulations 2013 you may cancel for any reason. Fourteen days from receipt to tell us, a further fourteen to send it back, and we refund within fourteen days of its return.

What we refund

The full price plus the standard delivery you paid. Upgraded services are refunded at the standard rate. There is no restocking fee.

Return postage

Yours, unless the piece is faulty, damaged or not as described. Use a tracked service and keep proof of postage.

Faulty or not as described

Under the Consumer Rights Act 2015 you may reject a faulty item within 30 days for a full refund; after that you are entitled to repair or replacement, and a refund if neither is possible.

Natural variation in colour, clarity and pattern is characteristic of amber and is not a fault.

How to start

Write to [EMAIL] with your order number. A clear statement by email is enough; you do not need a form.

To confirm: return address, and whether you take bespoke commissions. Bespoke pieces fall outside the 14-day cancellation right and that must be stated before purchase.