Service
Delivery and tracking
Every order is packed and dispatched from the United Kingdom.
Dispatch
Within [X working days]. Because most pieces are one of one, we occasionally need an extra day to finish or photograph a stone. We always write if that happens.
Within the UK
To confirm: carriers, services and prices. Every Etsy listing said free shipping — decide whether that survives GBP pricing, because it changes every figure on the site.
Beyond the UK
Orders outside the UK may attract import duty, tax or handling fees on arrival. These are set by the destination country, are not included in our prices, and are payable by you. We cannot mark parcels as gifts or understate their value.
Packaging
Each piece travels boxed and wrapped against knocks. [To confirm — describe your actual packaging.]
Tracking
Every order ships tracked; the number reaches you by email at dispatch.
