Service
Frequently asked
Is it real Baltic amber?
Natural Baltic amber, worked by hand in our own workshop. Where a piece is pressed amber we say so on its page. Our guide explains how to check for yourself.
Will I receive the piece in the photograph?
Yes. Almost everything is one of one, and the photograph is the item.
Is any of it treated?
[To confirm — answer honestly here. This answer builds more trust than any other on the page.]
Does amber have health benefits?
We make no health claims and do not sell amber as a remedy.
Where do you ship from?
The United Kingdom, so there is no long wait and no import charge for UK customers.
How long does it take?
Dispatch within [X working days], then [X to X working days] for UK delivery.
Do you ship internationally?
[To confirm.] Import duty and tax outside the UK are set by the destination country and payable by you.
Can I return something?
Fourteen days from delivery to tell us, another fourteen to send it back.
Do you give exact dimensions?
Weight and measurements appear on every product page.
Can you make a piece to a custom length?
[To confirm.] Bespoke pieces fall outside the 14-day cancellation right, so it must be stated before purchase.
How do I care for it?
Away from perfume, alcohol, hot water and solvents. Soft damp cloth. Stored apart from harder jewellery.
What payment methods do you take?
[To confirm — the shop runs on WooPayments.]
Is amber safe for children?
Amber jewellery is not a toy. Pieces with small beads or clasps should not be worn by young children, unsupervised, or during sleep.